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Automatic Funds Transfer (AFT)
Introduction ...

Automatic Funds Transfer (AFT) allows customers to have their monthly City of Pembroke Pines utility bill payments automatically withdrawn from their bank account. You set up your AFT account once and you do not have to worry about paying your utility bill on time anymore.

Our goal at the City of Pembroke Pines is to make our AFT program as simple to sign up and maintain as possible.

To help you take advantage of our AFT program, we offer the following online options:

  • print an application, complete it, and mail it  to The City of Pembroke Pines (Note: The application can be filled out online, and then printed for mailing). 
  • change your bank account information 
  • discontinue the program. 
Though this online information is provided for your convenience, online registration is not possible due to the need for your original signature, and a voided check. 

Benefits ...
     
of using AFT are that you

  • don't have to worry about late or missed payments if you're busy or away from home 
  • save time and postage costs 
  • eliminate the need to write checks and 
  • simplify your bill payment.                                            

Cost of AFT ...

The City of Pembroke Pines does not charge for paying utility bills using AFT.

AFT begins ...

Once the City receives your completed application, it will take about 30 to 60 days to process your application. 

You will be advised when your account is on AFT with ...

  • a message on your bill confirming your participation    

Your payment is withdrawn ...

 When you receive your monthly utility bill, it will state

  • this bill will be paid by Automatic Fund Transfer (AFT). 
  • PLEASE DO NOT REMIT PAYMENT. 

If your account has insufficient funds ...

on the withdrawal date, your bank will return the automatic payment. Just like having a check returned for insufficient funds, both your bank and the City may charge you a service fee.

For Questions about a bill ...

call the phone number on your bill, (954) 518-9000. The City of Pembroke Pines
will review the bill with you.

Type of bank account that can participate in this Program ...

Are all checking, savings accounts drawn from U.S. Financial Institutions.

Signing up ...

For Starters, you'll need the information on your Utility Bill and a voided check.  
Then simply complete and mail the "New Account AFT Application"  form to:

(Free Adobe Acrobat is required to download the Application. To obtain, Click here)

Utility Customer Service
8300 S Palm Dr.
Pembroke Pines, FL 33025

along with your voided check.

Print AFT "New Application Form" 
(Free Adobe Acrobat is required to download the Application. To obtain, Click here.) 

To Change the Bank account information ...
  • complete and mail "Change of AFT Application" Form to:

Utility Customer Service
8300 S Palm Dr.
Pembroke Pines, FL 33025


Print AFT "Change Application Form" 

To Discontinue AFT ...

The form must be received by the City of Pembroke Pines at least 7 days prior to the due date on the bill.


Utility Customer Service
8300 S Palm Dr.
Pembroke Pines, FL 33025


Print AFT "Stop Application Form"