The Division of Utilities is dedicated to providing the community with the excellent professional services in the most cost-effective manner possible to ensure an adequate supply of best quality drinking water, the environmentally safe disposal of waste products, and highest level of fire fighting water capacity.

Objectives:

• Ensure both Treatment Plants operate at 100% efficiency in order to provide for the production of high quality potable water, along with the environmentally sound disposal of wastewater, for the customers of Pembroke Pines 24 hours a day, 365 days per year, while maintaining one of the lowest utility rates within southeast Florida.

• Maintain 100% compliance with permit and regulatory requirements issued by Federal, State and local Regulatory agencies.

• Prevent major disruptions of utility service to customers of the City's utility system.

• Maintain fire hydrant systems per City of Pembroke Pines Fire Department requirements thereby ensuring the maintenance of the bet fire insurance rating in the State of Florida.

• Identify and repair major sources of inflow and infiltration into the sanitary sewer system.

• Provide for the continuing in-house training of Utility Division personnel.

• Ensure Utility infrastructure construction and engineering projects are executed expeditiously in order to provide for the present and future water and wastewater requirements of the customer base.

• Continue water meter replacement program.

• Continue to streamline the organizational fabric of the Division in order to provide for an effective and fiscally respondent management and operational structure.
  
  Residential Rates For Monthly Billing:

  In accordance with Ordinance No. 796 adopted on June 25, 1986, the Water and Sewer rates are to be adjusted using the Consumer Price Index for the 12 months ending April of each year.  These adjustments will be effective on October 1st.

  
  

Any questions regarding your utility bill or garbage pick-up please call our office:

phone: 450-6900

Office hours: Monday - Friday 8:00 a.m. - 5:00 p.m.

After hour, delinquent, turn-on, or emergency calls:

phone: 986-5011

Please note: The potable water contains chloramines as the disinfectant. Owners of tropical fish need to contact the local fish stores for chemicals to pretreat the water.

New Account Charge - $10.00 (On first bill for the implementing of a new account into the computer system.)

Water - 0-3,000 gallons (minimum) $8.55 all excess per thousand $3.33

Sewer - 0-3,000 gallons (minimum) $10.95 all excess per thousand $3.33

Trash & Recycling - residential pickup billed monthly on utility bill - $18.51

Minimum Monthly Charges: