Customer Service

Welcome to the City of Pembroke Pines Utilities Customer Service, your one-stop shop for establishing new service, paying your utility bill, viewing utility service rates, registering for utility payment-related services, and much more.

Reach a Representative

If you cannot find the answers to your questions online or wish to speak to a customer service representative regarding your utility service, please call our customer service office at 954-518-9000.

The City of Pembroke Pines is committed to providing efficient and timely services to its citizens and strives to be recognized for providing excellent service to our community.


In response to COVID-19, the City of Pembroke Pines is waiving all on-line payment fees for credit card, debit card, 
and e-check transactions, until further notice. However, convenience fees for phone payments and payments made in person will still apply. The City realizes the impact this pandemic has had on our residents during this time and encourages the use of our on-line payment portal to avoid these fees. Click here to make a payment:


Please be advised that the Pembroke Pines utilities customer service lobby is closed to walk-in service in an effort to protect the public and the staff from the spread of coronavirus (COVID-19) by reducing foot traffic.

However, the office will remain operational via phone, fax, and email for the following services:

*     New service/water turn-ons 

*     Canceling service

during the hours of 7:00 am – 5:45 pm M-Th

*to contact customer service during this time, please choose one:

via phone:           954-518-9000

via fax:                954-518-8900


*A customer service representative will assist you with all information needed to accommodate your request. please be sure to include your name, contact phone # and contact email address to ensure efficient response.


we encourage the following payment methods for your convenience and safety:

*     Credit card, debit card or e—check:

*     Pay by phone:    1-877-261-7681

*     Via Internet:

*     Check payments: via usps mail: P.O. Box 269005, Pembroke Pines, Fl. 33026

*     night drop box at UTILITIES office (8300 S. Palm Drive), City hall (601 City Center Way) or West Pembroke Pines Police Dept., 18400 Johnson Street (Be sure to include property address and utility account number – *No cash please*)

*     Cash payments: while discouraged, will be accepted here during the hours of 7:00 AM – 5:00 PM, M-TH 

please call 954-518-9000 to make an appointment

If you are experiencing a utilities emergency please call 954-986-5011

We thank you for your understanding during this time. please stay safe.