Show All Answers

1. How do I open a Utility Account?

For a residential or commercial Utility account, you will need to provide a government issued picture ID with signature and  proof of ownership. Please check the city web-site page Opening a New Utility Account (Click Here)

2. How often will I be billed?

The City bills for Water, Sewer, and Sanitation services once a month. You will automatically receive a bill via USPS. However, if you wish to receive emailed bills, you may do so by setting up an on-line account in our Citizen Self Service (CSS) portal.

3. How do I close my Utility Account?

A Utility account can be closed only if the property has sold. You will need to provide proof of either, copy of your ID, forwarding address and phone #, in writing. Request to close account can be done through our online portal Citizen Self Service (CSS), via email utilitycustomerservice@ppines.com, or in person at the Utilities Department. As a reminder, all balances are to be settled prior to closing your account either by the tenant, the owner or at the closing. All security deposits on the account will be applied only to the final balance. Any remaining balance or credit will be mailed to the forwarding address provided. Please make contact with the Utilities Customer Service Department at 954-518-9000 for your balance and security deposit information.

4. Where can I pay my bill?

The City has many ways for you to pay your bill: stop by the Utilities Department or City Hall in person between the hours of 7:00 am – 5:45 pm Monday Through Thursday; make a payment on-line by Clicking Here; or drop your payment with invoice attached in any of our 3 night drop boxes:

(No cash payments as the City is not responsible for any cash left in the drop box.) 

• Utilities Customer Service Office- 8300 S Palm Dr.
• City Center- 601 City Center Way (east side of bldg. between City Center bldg. and Commission Chambers bldg.)
• West Pembroke Pines Police Dept- 18400 Johnson St.

5. Why is my bill so high?

Only two things can increase the amount you are being billed on your monthly bill: increased rates or increased water consumption. Rates for water and sewer services are adjusted using the Consumer Price Index and go into effect on October 1^st of each year. Please click here for water utility rates. Increased consumption could be due to many factors. The most common ones are: House guests, Running Toilet, Dripping Faucets, and Pressure Cleaning.

6. Can the City come and check my property for leaks?

No, the City only maintains and monitors water and sewer lines on the City’s property for this type of activity. All water and sewer lines from the meter to and within the dwelling are the responsibility of the property owner. However, to assist, the City has provided some very helpful do-it-yourself tips that you can do before calling out a professional. Please check the web-site for Detecting Leaks.

7. How does the City bill for water and sewer?

The Utilities Department bills for water and sewer services based on the reading on your water meter. Each month, your water meter is read either manually or via mobile drive-by devices. Sewer charges are based on your water consumption.

8. My consumption and bill don’t look right for my usual consumption. Can I have my reading verified?

Yes, but there may be a cost associated with your request. First, you should contact customer service to review your account and offer you some do-it-yourself tips on how to detect leaks or click here for leak detection information. If you determine that you want the reading verified, you will be charged. However, if it is determined that your meter was read incorrectly, those charges will be removed and your account will be reviewed for an adjustment.

9. So, I had a leak…can I request for a credit?

Possibly yes, but it depends on the type of leak and the nature of the repair. You will need to provide back-up documentation including repair bill detailing the work done or provide copy of dated receipts for items used to repair such as chemicals, rented equipment, etc. that correspond to the time the increased consumption appeared on your bill. Please check the web-site for Sewer Credit or Click Here.

10. Why did the rates go up?

The Utilities Department must maintain all water and sewer lines that feed all households and businesses in the City. There are administrative costs associated and shall be borne equally by all customers. The City of Pembroke Pines still ranks amongst the lowest rates in Broward County.

11. What are the rates for water and sewer?

Minimum monthly charges for water, which includes from 0-3,000 gallons is $18.45 and minimum monthly charges for sewer, which includes up to 3,000 gallons is $23.61 Additional rates are posted on the web-site under Water-Utility Rates or click here.

12. I filled my pool, can I request for a credit?

Yes, certainly! But some restrictions apply. The City does not issue credits for a partially drained/filled pool or for “topping off” a pool. You will also need to provide back-up documentation including repair bill from pool company detailing the work done or provide copy of dated receipts for items used to repair such as chemicals, rented equipment, etc. that correspond to the time the increased consumption appeared on your bill. Please check the web-site for Pool Credit or Click Here.

13. How to apply for toilet rebate?

The City of Pembroke Pines is proud to be part of the Broward Water Partnership. As the second most populous city in Broward County, this is an excellent opportunity for our residents to take part in saving water. Water resource protection is good today and for future generations. Pembroke Pines is proud to be recognized as #1 in Florida’s to Raise Your Kids. We’re offering rebates and free water-conserving devices to qualifying customers. Replace your old, water wasting toilet with WaterSense® certified High-Efficiency Toilets (HET). Rebates are provided for up $100 each. Apply before you buy. We’re also offering free WaterSense® labeled faucet aerators and showerheads to residential customers. Bring us your old showerhead to receive a new one; you do not need to bring us your old aerators. Please note that you must provide proof that you are a City of Pembroke Pines water customer by bringing a copy of your water bill and photo identification that includes your name and address. You can pick up your water-conserving devices Monday through Thursday (closed Fridays) from 7:00 a.m. to 5:45 p.m.

City of Pembroke Pines Public Services
8300 S. Palm Drive
Pembroke Pines, FL 33025

To Apply go here.