City of Pembroke Pines Utility customers will now notice a new and improved Utility Billing System. This will allow accounts to be easily accessed and managed, enhancing the customer experience. This change is the result of the City’s efforts to provide world-class services and in response to the community’s need for convenience, transparency, simplicity, and flexibility.
Please note that effective May 2, 2022, all delinquent accounts will be subject to late fees and disconnection of service. Delinquent account holders are encouraged to bring their balances current in order to avoid service disruption.
Please follow this link to our presentation on the current status of our utility billing system: https://www.ppines.com/DocumentCenter/View/15668/Utility-Billing-Presentation-2022 about undefined about undefined about undefined
Frequently Asked Questions about undefined about undefined Please also visit FAQ (transition challenges) here
about undefined about undefined about undefined about undefined about undefined about undefined about undefined
about undefined about undefined about undefined about undefined about undefined about undefined about undefined about undefined
WHAT ARE THE NEW CHANGES?
- An enhanced full-page monthly utility bill (Click ontinue to check here for messages, more information, and transition details. about undefined Continue to check here for messages, more information, and transition details. about undefined Continue to check here for messages, more information, and transition details. about undefined about undefined about undefined Continue to check here for messages, more information, and transition details. about undefined about undefined about undefined Continue to check here for messages, more information, and transition details. about undefined Continue to check here for messages, more information, and transition details. about undefined HERE Continue to check here for messages, more information, and transition details. about undefined about undefined about undefined about undefined Continue to check here for messages, more information, and transition details. about undefined about undefined about undefined Continue to check here for messages, more information, and transition details. about undefined Continue to check here for messages, more information, and transition details. about undefined about undefined about undefined Continue to check here for messages, more information, and transition details. about undefined about undefined to view a full-size image of the bill)
- Customer account numbers have been changed and replaced with new account-customer numbers
- Updated online customer experience with the introduction of the CITIZEN SELF-SERVICE (CSS) portal, (please click HERE Continue to check here and for messages on your Utility bills for more information and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. to access the CSS portal)
- With CSS, customers can sign-up for easy and convenient access to their utility account information 7 days a week, 24 hours a day
- The CSS portal will give customers the opportunity to review monthly consumption, billing, and financial history, pay their bills, sign up for auto-pay, print bills, and much more
To view a video of the new customer service experience, please click here - Citizen Self-Service (CSS)
- Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details.How to create a service request through CSS click HERE Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details. Continue to check here for messages, more information, and transition details.
To view a video on how to register and link your account: CLICK HERE Version OptionsNew Utilities Billing System and New Utility Bill Format HeadlineContinue to check here for messages, more information, and transition details. Version OptionsNew Utilities Billing System and New Utility Bill Format HeadlineContinue to check here for messages, more information, and transition details.
sample of OUR new utility bill
In the coming months, the Utilities Department will continually update our community information through our social media and website to better provide our customers with everything you will need to know for a smooth transition.
Please follow us on:
Twitter: https://twitter.com/cityofppines
Instagram: https://www.instagram.com/cityofppines
Facebook: https://www.facebook.com/cityofpembrokepines
Continue to check here for messages, more information, and transition details.