New Utilities Billing System and New Utility Bill Format 

City of Pembroke Pines Utility customers will now notice a new and improved Utility Billing System. This will allow accounts to be easily accessed and managed, enhancing the customer experience. This change is the result of the City’s efforts to provide world-class services and in response to the community’s need for convenience, transparency, simplicity, and flexibility.

Please note that effective May 2, 2022, all delinquent accounts will be subject to late fees and disconnection of service. Delinquent account holders are encouraged to bring their balances current in order to avoid service disruption.

Please follow this link to our presentation on the current status of our utility billing system:

Frequently Asked Questions       Please also visit FAQ (transition challenges) here

How to Link to Your Utility Account Graphic Final


To view a video of the new customer service experience, please click here - Citizen Self-Service (CSS)

To view a video on how to register and link your account:  CLICK HERE 

sample of OUR new utility bill

Sample of New Pembroke Pines Utility Bill

In the coming months, the Utilities Department will continually update our community information through our social media and website to better provide our customers with everything you will need to know for a smooth transition. 

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Continue to check here for messages, more information, and transition details.