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3. Partnership Review
5. This review is being conducted by Technology Services to determine the quality of your department's experience with Toshiba Business Solutions (TBS) as related to the multifunction printer, copier, scanners in your business unit.
7. 1. Rate your experience with the SERVICE TEAM...*

   On a scale of 1 to 5, 5 being EXCELLENT...

   1. 5 - Beyond Satisfied/Excellent!!
   2. 4 - Very Good/Above Average

   1. 3 - Good/Average
   2. 2 - Fair/Below Average

   1. 1 - Dissatisfied/Very Poor
   2. 0 - Not applicable/No answer
9. 1A. What can we do to improve?
11. 2. Rate your experience with the ADMINISTRATION TEAM (Billing, Leasing, AR, etc...)*

    On a scale of 1 to 5, 5 being EXCELLENT...

    1. 5 - Beyond Satisfied/Excellent!!
    2. 4 - Very Good/Above Average

    1. 3 - Good/Average
    2. 2 - Fair/Below Average

    1. 1 - Dissatisfied/Very Poor
    2. 0 - Not applicable/No answer
13. 2A. What can we do to improve?
15. 3. Rate your experience with the SUPPLY TEAM...*

    On a scale of 1 to 5, 5 being EXCELLENT...

    1. 5 - Beyond Satisfied/Excellent!!
    2. 4 - Very Good/Above Average

    1. 3 - Good/Average
    2. 2 - Fair/Below Average

    1. 1 - Dissatisfied/Very Poor
    2. 0 - Not applicable/No answer
17. 3A. What can we do to improve?
19. 4. Rate your experience with the SALES TEAM...*

    On a scale of 1 to 5, 5 being EXCELLENT...

    1. 5 - Beyond Satisfied/Excellent!!
    2. 4 - Very Good/Above Average

    1. 3 - Good/Average
    2. 2 - Fair/Below Average

    1. 1 - Dissatisfied/Very Poor
    2. 0 - Not applicable/No answer
21. 4A. What can we do to improve?
25. 5. Rate your INITIAL TRAINING experience...*

    On a scale of 1 to 5, 5 being EXCELLENT...

    1. 5 - Beyond Satisfied/Excellent!!
    2. 4 - Very Good/Above Average

    1. 3 - Good/Average
    2. 2 - Fair/Below Average

    1. 1 - Dissatisfied/Very Poor
    2. 0 - Not applicable/No answer
27. 5A. What can we do to improve?
29. 6. Would you like ADDITIONAL TRAINING...*

    1. Not Applicable/No Answer

    1. Yes

    1. No
31. 7. Would you recommend TBS to another company?*

    1. Not Applicable/No Answer

    1. Yes

    1. No
33. 8. How much time did it take to address your questions and concerns?*

    1. 5 - Much shorter than expected
    2. 4 - Shorter than expected

    1. 3 - What I expected
    2. 2 - Longer than expected

    1. 1 - Much longer than expected
    2. 0 - Not applicable/No answer
35. 9. Overall, how would you rate quality of your experience with TBS?*

    On a scale of 1 to 5, 5 being POSITIVE...

    1. 5 - Very Positive
    2. 4 - Somewhat Positive

    1. 3 - Neutral
    2. 2 - Somewhat Negative

    1. 1 - Very Negative
    2. 0 - Not applicable/No answer
37. 10. Do you have any other comments, questions, or concerns?
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