FAQs • Pembroke Pines, FL • CivicEngage

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Adult Daycare

1. What is the daily cost for Adult Day Care services?: The cost ranges from $45.00-$60.00 per day for a 7-hour day. The cost depends on the household income of the individual.

2. What type of cultural setting is available for the members?

Adult Day Care has a multicultural population including members who speak Creole and Spanish as well as staff who can meet their needs.

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Building Department

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1. How do I know if my contractor obtained a Building Permit?: An official permit card is issued by the City of Pembroke Pines Building Department. The permit card and attached documents shall be available and accessible(outside of the property) to the inspector during all inspections. You can review permits issued on your property from 1988 to present, by logging onto the City of Pembroke Pines website.

2. How long will it take to issue my permit?: The Code allows a period of 15 working days to provide a written answer by either approving or denying an application. This period does not include review time for Planning and Zoning, Engineering, and Fire Departments.

3. As a contractor, what documents are required to register with the city?

In order to register with the city, contractors are required to email a copy of the following: State of Florida Certification or State of Florida Registration, or Broward County Certificate of Competency, certificates of liability insurance, and worker’s compensation or exemption.

4. Can I apply for an Owner-Builder Permit?: Yes, as long as you own the one-family or two-family residence, and the residence is used for your own use or occupancy. You cannot sell, rent, or lease your house or duplex for one year after having a final inspection on any Owner-Builder Permit. Additional restrictions may apply. Please review F.S. 489. 103(b) (7) for additional information.

5. Can I make changes to my permit after it has been issued?: Yes, a Building Division Revision Cover Sheet is required to be turned in with all changes that are being submitted. A fee will be charged for the plan review process for all related disciplines.

6. Do I have to display my permit card?: Yes, a permit card or a copy shall be displayed during the hours of work in progress and available to the inspector for all inspections.

7. Do I need a permit to enclose a patio or carport with an existing roof?: Yes a permit shall be required. Such enclosure is considered an addition and shall require drawings prepared by a Florida registered (Architect/Engineer).

8. How do I apply for a permit?: You can apply for a building permit by submitting a general application and the required documents at the Building Division.

9. Does my Building Permit expire?: Permits expire if an approved inspection is not achieved within 180 days of permit issuance or 90 days thereafter. When a permit is expired for more than 6 months a new application is required.

10. How do I make changes to my permit while it is still under review?: Submit a letter of transmittal to the applicable discipline with two sets of revisions and all supporting documents.

11. If I file a special inspector form, why can’t the City inspector do my inspection?: Standard Code policies, requires a professional in the qualified field to perform the mandatory inspection. In most cases, the special inspector is required for work that requires continuous inspections.

12. Is a permit required for a wireless burglar alarm / battery operated alarm?: No, a permit is not required.

13. What Building Code is used in the City of Pembroke Pines?: The City of Pembroke Pines follows the 2020 Florida Building Code with the Broward County Administrative Provisions and is located in the High Velocity Hurricane Zone (HVHZ) with all structures considered in Exposure Category C, unless Exposure Category D applies, as defined in Section 26.7 of ASCE 7.

14. What documents do I need to obtain a permit for additions / renovations?: Documents for an addition are identical to the ones required of a new construction. A Florida registered Architect / Engineer shall be required to sign and seal the drawings.

15. What signatures are required on my application?: All permit applications must be signed by the qualifying contractor (Florida Statute, 713.135) and notarized.

16. When do I need to get a building permit?: You need a building permit to construct, enlarge, alter, repair, move, remove, or demolish, any building or any part of a structure and if the work entailed changes the occupancy.

17. How can I schedule or cancel a Building Inspection?: To schedule or cancel a Building Inspection call directly to Building Department (954) 435-6502 or please click the following link:
http://www.ppines.com/951/Inspection-Scheduling

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Citizen Self Service Portal

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1. How do I register my online account in Citizen Self-Service (CSS)?: Register your account in the Citizen Self-Service (CSS) Portal. You will be able to look-up your new Utility Account number and Customer number there. Please note, you must have your new 12 digit Account number and Customer number, the name (exactly as it appears on your bill with no extra spaces before or after the name) and service address.

CSS Registration Here

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City Boards

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1. How do I apply for board membership?: Submit a completed application and brief resume to the City Clerk’s Office:
601 City Center Way
Pembroke Pines, FL 33025

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City Clerk

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1. When are City elections held?: Elections are held the second Tuesday in March in even-numbered years. The Mayor and Districts Two and Three Commissioners were elected in 2012 to four-year terms. Districts One and Four Commissioners were elected in 2010 to four-year terms.

2. How do I make a public record request?: Submit your request for records via the Citizen Action Center

3. How do I obtain my property tax information?: You may obtain information about property taxes by calling 954-357-6830 or visit Broward County Property Appraisers

4. How long are Commission Member's terms?: Commission Members are elected to four-year terms

5. How do I sign up to receive the City Commission agenda?: Visit "Notify Me" to sign up.

6. Where do I vote?: Contact the Broward County Supervisor of Elections Office at 954-357-5050 or visit the Voter Lookup website.
website

7. When is the next City Commission Meeting?: The Commission regularly meets on the 1st and 3rd Wednesdays of every month except July. However, the meetings are occasionally rescheduled, or additional meetings may be scheduled. Visit the City's Calendar to view scheduled meetings. Or, call the Office of the City Clerk at 954-450-1050.

8. What are the rules and guidelines regarding yard/garage sales?: Per the Code of Ordinances, City residents are required to obtain permits for garage sales. The fee for the permit is $5.00. A garage sale is limited to a total of three consecutive days during any six-month period. You will need to apply in person at City Hall and/or access a garage sale application at __________________and submit it by mail allowing sufficient time to receive your permit.

9. Is there a passport facility at City Hall?: Yes, for more information and to schedule an appointment please click here.

10. What is a General Election?

A General Election is held in November of every even-numbered year. The Primary Election for nominating party nominees for the General Election is 11 weeks before the General Election. During a general election, all registered voters receive the same ballot and may vote for any candidate or question on the ballot. If there are write-in candidates who have qualified for a particular office, a space will be left on the general election ballot where their name can be written.

11. What is a Primary Election?: The Primary Election for nominating party nominees for the General Election is 11 weeks before the November General Election. During a primary election, political parties nominate their candidates for the General Election ballot. No one is elected in a Primary election; candidates are nominated. In order to win a political party nomination, the candidate must receive more votes than anyone else in his/her party for that race.

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City Clerk - Public Records Requests

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1. Where can I search for Building Permits?: The Pines Web Services has a Development HUB that can help with various permits.

2. I need help with a Public Records Request

During office hours call the City Clerk's Office.

3. Why are parts of the document redacted?: Under Florida’s public records law, when a public record contains information that is exempt from disclosure, the records custodian must redact the exempt information and disclose the remainder of the public record.

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City Clerk Become A Candidate

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1. Who can become a Candidate?

A candidate must be a voting citizen in good standing in Broward County. More specifically...

To qualify as a mayoral candidate, the citizen must have been a resident of the City of Pembroke Pines for at least 180 days immediately and continuously prior to qualifying for office.
To run as a candidate for a commission district seat, the citizen must resided within their designated election district for at least 180 days immediately and continuously prior to qualifying for elective office.

Find your voting status

2. What forms are needed?

The following list of forms pertain to candidates filing to run for a seat in the City of Pembroke Pines. Copies of all forms and full instructions for filling them out can be found on the City Clerk Elections website.

Please contact the Broward County Supervisor of Elections office for information on filing to become a county candidate.

3. When do I announce my candidacy?

Must file Appointment of Campaign Treasurer and Designation of Campaign Depository (Form DS-DE 9) with the City Clerk's office before any contributions are accepted or expenditures are made or petition signatures gathered;
Must file a Statement of Candidate (Form DS-DE 84) within ten (10) days of filing the Appointment of Campaign Treasurer and Designation of Campaign Depository;

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City Commission

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1. Can I speak at a commission meeting?: Yes. All regular City Commission meetings and public hearings (other than special meetings and workshops) provide time for the public to express their views concerning items on the agenda. Just fill out a request to speak form and turn it in to the City clerk prior to the start of the meeting.

2. May I speak on an agenda item?: Yes, just raise your hand when the mayor asks for public comment on the item. If the item is on the consent agenda, raise your hand and ask that it be pulled for discussion.

3. How many people make up the Commission?: The Mayor is elected at large, serves for four years, and presides over Commission meetings. There are four Commissioners, each elected from a single geographic District. They serve for four years with only two District seats coming up for election every two years.

4. How can I get in touch with my Commissioner?: The Mayor and Commissioners can be reached via email, the phone, at City Hall, and at Commission meetings.

5. What does the Commission do?: The City Commission represents the public interest, promotes prompt, courteous responses to citizen problems and concerns, provides clear leadership and direction, and assures the present and future fiscal integrity of the City.

6. How often does the Commission meet?: The Commission meets twice a month, except for the month of July
when there are no meetings.

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Code Compliance

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1. How do I get a Building Permit?: Please visit the city's Building Department. CGA Building Department

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Community Services

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1. I am interested in becoming a member, how old do you have to be & is there a fee to join?

Membership is available for individuals who are ages 18 and older, as follows:

AGE	REGISTRATION	FEES
18 – 59 YEARS OF AGE	NO APPOINTMENT NEEDED	$20.00 PER YEAR
60 YEARS OF AGE AND OLDER	APPOINTMENT NEEDED	NO CHARGE

2. Do you have bilingual staff at the Activities Desk that can explain the programs that you offer?: The Activities Desk is staffed with both English and Spanish speaking staff to meet all your needs.

3. Can I be provided with free in home services?: Our Social Services division will provide information/referral to numerous community resources, explain guidelines and services available, and provide literature upon request.

4. What free services does The Carl Shechter Southwest Focal Point Community Center offer its members?: We’d love for you to join us for
any of our free activities and services, including card games, movies,
entertainment, dominos, individual counseling, support groups, lectures, health
fairs, town hall meetings, health screenings, special events, workshops,
billiards, our library, an open gym, SHINE, socialization, and so much more!

5. What services does The Carl Shechter Southwest Focal Point Community Center offer for those living with memory (cognitive) impairment and for their families?: Our Social Services staff will make appropriate referral/recommendations to address each individual’s specific need(s) such as: community resources, support groups, individual counseling, adult day cares, at home services. Referrals to the Broward County Elderly and Veterans Services and Elder Helpline will also provide more information.

6. What is the cost of Center's transportation service?

There is NO CHARGE for transportation services. Registered members can contact the Transportation office regarding services.

In addition to bringing you to the Carl Shechter Southwest Focal Point Community Center, transportation can be provided to medical and dental appointments, pharmacies, grocery stores, social service agencies, legal service agencies, post offices, and banks.

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Contact Us (TTY)

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1. Accessibility assistance?: Services for the hearing impaired or deaf are provided by Florida Relay at no cost. Individuals may be referred to dial TTY/Voice Communication 711 or 1-800-955-8771.

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Coronavirus - COVID19

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1. Letter from the Mayor

On March 4, 2020 the Mayor of the City of Pembroke Pines, Mayor Frank Ortis, composed a letter to Pembroke Pines residents. (Letter from the Mayor)

2. What information do I need to know to remain safe?

The Florida Department of Health, World Health Organization (WHO) and the Center for Disease Control and Prevention (CDC) are suggesting some common-sense precautions that you can take that apply to many infectious diseases. The most important is frequent hand washing with soap and water or use of alcohol-based hand rubs (see Prevention & Treatment https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html and Guideline for Hand Hygiene in Health-Care Settings https://www.cdc.gov/handhygiene/). You also should avoid touching your eyes, nose, and mouth with unclean hands and encourage people around you to cover their nose and mouth with a tissue when coughing or sneezing.

The Center for Disease Control and Prevention has provided a summary of facts that can assist in understanding and preparing for Coronoavirus. (Read More...)

3. How many cases of COVID-19 have been reported to the Florida Department of Health?: To see the latest case count please visit the Florida Department of Health’s COVID-19 page

4. What are the symptoms?

Patients with confirmed COVID-19 infection have reportedly had mild to severe respiratory illness with symptoms of:

Fever
Cough
Difficulty breathing

Read about COVID-19 Symptoms from the Center for Disease Control and Prevention (CDC)

5. How are educational institutions responding?

Here are a few resources. (This may not necessarily include all Public or Private Charter Schools, Parochial and other private schools.) Click each title for information from that group. Please call schools directly to obtain information on their procedures.

Pembroke Pines Charter Schools: The actions of the Pembroke Pines Charter Schools Governing Board will only apply to the four elementary schools, three middle schools, and one high school in which they are responsible.
Broward County Public Schools: The actions of the Broward County School Board may apply only to the schools in which they govern. Click this Parent Guide for details.
College and Universities: There are multiple institutions of higher education including community colleges, state colleges and universities as well as private colleges throughout Broward County. This resource contains the link to most institutions within the State of Florida.
CDC Regarding Schools: You can help protect your family from COVID-19 by practicing and promoting everyday healthy habits. If an outbreak occurs in your community, your school may dismiss students to prevent further spread of the virus.
Florida Department of Education:

6. I think I am in the HIGH RISK group. What should I do?

If you are at higher risk for serious illness from COVID-19 because of your age or because you have a serious long-term health problem, it is extra important for you to take actions to reduce your risk of getting sick with the disease. The Center for Disease Control and Prevention (CDC) has detailed information on their website, https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/high-risk-complications.html

Here are a few items from that website:

Take everyday preventive actions
- Clean your hands often
- Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
- If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
- To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
- Wash your hands after touching surfaces in public places.
- Avoid touching your face, nose, eyes, etc.
- Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
- Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.
- Avoid all non-essential travel including plane trips, and especially avoid embarking on cruise ships.

7. Should I be concerned about my pets getting the virus?: While this virus seems to have emerged from an animal source, it is now spreading from person-to-person. The Florida Department of Health and CDC recommend that people traveling to China avoid animals both live and dead, but there is no reason to think that any animals or pets in the United States might be a source of infection with this new coronavirus. For more information, please visit: http://www.cdc.gov.

8. How can I report price gouging?

Contact the State of Florida Attorney General

9. What is the status of COVID19?: For the latest situation report please visit https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/cases-in-us.html.

10. What is a State of Emergency?

A State of Emergency can occur and be declared on National, State, County and City levels.

A state of emergency is a situation in which a government is empowered to perform actions or impose policies that it would normally not be permitted to undertake. A government can declare such a state during a disaster, civil unrest, or armed conflict. Such declarations alert citizens to change their normal behavior and orders government agencies to implement emergency plans.

A state governor or local mayor may declare a state of emergency within his or her jurisdiction. This is common at the state level in response to natural disasters. The Federal Emergency Management Agency (FEMA) maintains a system of assets, personnel and training to respond to such incidents.

11. Has there been a Declaration of Emergency?

On March 9, 2020, the Governor of Florida, Ron DeSantis declared a state of emergency for COVID-19 (Coronavirus Declaration of Emergency)

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EDC East

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1. What age children can enroll?: 6 weeks to 5 years old.

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Elections

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1. When are City elections held?: Elections are held the second Tuesday in March on even-numbered years. The mayor and districts two and three commissioners were elected in 2012 to four-year terms, districts one and four commissioners were elected in 2010 to four-year terms.

2. What is required to qualify for candidacy?: To qualify as a mayoral candidate, the citizen must be a voter in good standing in Broward County, and have been a resident of the City for at least 180 days immediately and continuously prior to qualifying for office.

To run as a candidate for a commission district seat, the citizen must be a voter in good standing in Broward County, and have resided within their designated election district for at least 180 days immediately and continuously prior to qualifying for elective office.

3. Can I request an absentee ballot for any reason?: Yes. Contact the Broward County Supervisor of Elections to review instructions and request your Absentee Ballot

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Finance

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1. Where can I apply for the home repair or purchase assistance grant?: Please contact Community Redevelopment Association (CRA) at 954-431-7866. CRA is located at 8569 Pines Blvd, Ste 201, Pembroke Pines, FL 33024. You can also find more information at http://www.crafla.com/Pembroke_Pines_homepage.html

2. I was notified by my bank that my check was returned, what should I do?: The City normally would receive the bank’s notification 5 business days after you are notified. The City would not be able to process any document without the bank’s notification. Once the City receives the notification, the City would notify you on how to pay for the returned check.

3. Can I pay with a credit or debit card?: Yes, there are over 20 locations throughout the City that accepts credit or debit card. However, a 2.6% convenience fee of the total paid by credit or debit card is assessed by the electronic processing company. No part of the convenience fee goes to the City. Therefore, the convenience fee for credit or debit cards is non-refundable.

4. Can I pay my bills over the phone or the internet?: Currently, only the Utility bills can be paid over the phone at 1-877-261-7681. Utility bills and Local Business Tax can be paid via the Internet at www.ppines.com.

5. Why did I receive a bill for Fire Inspection Fees?: Effective October 1, 2007, the City passed a new inspection fees through City Ordinance 1590, Section 150.32. For a copy of City Ordinance 1590, Section 150.32 and the Fee Schedule visit our website at http://www.ppines.com/fire/inspection-fees.html. If you have any questions in regard to the Fire Inspection Fees, please contact Fire Prevention at 954-435-6531.

6. I received my property tax bills, how come my property value has went up?: Broward County Property Appraiser office (BCPA) assesses the value of your property. Please contact BCPA at 954-357-6830 or visit them online at www.bcpa.net.

7. When and where do I file for Homestead Exemption?: The timely filing deadline for Homestead Exemption was March 1, 2013. The absolute deadline to LATE FILE for any 2013 exemption (if you missed the March 1, 2013 timely filing deadline) is September 18, 2013. State law (Sec. 196.011(8), Fla. Stat.) does not allow late filing for exemptions after this date, regardless of any good reason for missing the late filing deadline. You can file your Homestead Exemption online at www.bcpa.net or at the Broward County Property Appraiser office (BCPA) located at 115 South Andrews Avenue, Room 111, Fort Lauderdale, FL 33301. If you have any question in regard to Homestead Exemption, please contact BCPA at 954-357-6830.

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Fire Department

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1. Are there current job opportunities with the Pembroke Pines Fire Department?

The Pembroke Pines Fire Department (PPFD) hires throughout the year on an as-needed basis. The PPFD utilizes National Testing Network to create a list of eligible candidates for hire. For more information, visit the National Testing Network site. Select 'Find Jobs', then select Firefighter Jobs and sign up for the Pembroke Pines Fire Rescue Department.

Once a list is compiled, Pembroke Pines Fire Rescue Department will contact candidates on the list and invite them to participate in further stages of the selection process. The hiring process takes approximately 90 days to complete. Each candidate will partake in an oral interview, an application and review process, a background check, a polygraph test, and a medical examination.

Applications are provided at the end of the oral interview process.

Please avoid calling or emailing the City of Pembroke Pines Fire Rescue Department or Human Resources Department.

The City of Pembroke Pines website maintains an up-to-date list of all available employment opportunities within the City. Job listings and employment applications may be found at our Human Resources Department page.

2. What are the Fire Department’s business hours and how do I contact someone?

All fire stations are staffed 24 hours a day, seven days a week. For emergencies, dial 911 and you will be connected with the City of Pembroke Pines dispatch center. For general questions, a non-emergency number is available as well, 954-764-4357.

Fire Department Administration is located at 9500 Pines Boulevard, Building B, 2nd Floor Pembroke Pines, Florida 33024. Office hours are Monday through Thursday, from 7 a.m. to 6 p.m. The business telephone number is 954-499-9600.

The Fire Prevention Bureau is located at 601 City Center Way 3rd Floor Pembroke Pines, Florida 33025. Office hours are Monday through Thursday, from 7 a.m. to 6 p.m. The business telephone number is 954-499-9560

3. What is the Public Protection Classification (ISO Rating) in Pembroke Pines?: Pembroke Pines Fire Department is proud to be one of a select group of ISO rated, class one departments. ISO ratings are from 1 to 10, with class 1 representing the best level of fire protection and class 10 indicating no recognized level of protection.

ISO ratings are calculated by reviewing a number of factors, including but not limited to, the Fire Department’s capability to receive and handle fire alarms, fire station locations, average daily staffing levels, the fire pump capacity of apparatus, the type of the equipment carried on the apparatus, the amount of company and facility training, and the overall capacity of the City’s water supply.

As a Pembroke Pines resident or business owner, you should contact your insurance carrier for more information on how ISO ratings can reduce your annual insurance premiums.

4. My insurance company is looking for the ISO rating, the distance from the nearest fire hydrant, and how close I am to the nearest fire station. Where can I find this information?: As mentioned above, the Pembroke Pines Fire Department holds an ISO Class one ranking (rating). As for distances, most insurance carriers will already have this information however; distances from your home to fire stations may be obtained by utilizing a common mapping program that can be found on the internet, such as Google Maps or Yahoo Maps. Portable GPS devices are able to provide this information as well.

5. How are my property taxes calculated for fire protection?: The City of Pembroke Pines utilizes a fire assessment fee, which is collected via the county’s tax collector to fund the fire protection service portion of the Fire Department budget. The fee is currently $312.32 per residential unit, and a rate table is utilized for commercial, industrial, and institutional occupancies based on various ranges of square feet. This rate is set annually by the City Commission during the budget planning process.

6. Why does a fire truck show up for a medical emergency?: The City of Pembroke Pines Fire Department is an Advanced Life Support (ALS) First Responder Agency. This means that every one of our vehicles is staffed by members of our department who are also certified as firefighters and paramedics or Emergency Medical Technicians (EMTs).

On occasion, a fire truck may be the closest available unit and will respond along with the next closest available ambulance. The goal is to provide our citizens with immediate access to needed advanced medical care and stabilize patients for transport by rescue.

7. Does it cost anything when I call 911 for an emergency?: The Pembroke Pines Fire Department responds to all fire and medical calls, vehicle accidents, and other services at no cost. With regards to ambulance services, the Fire Department charges approximately $500 to $700 (dependent of the level of medical service provided) for transport to the hospital. This is consistent with other cities within the South Florida area. The Fire Department accepts most major insurance carriers including Medicare and Medicaid and their partners, however copayments or other fees may apply as dictated by the individual insurer’s policies.

8. If I lock my keys inside my vehicle, will the Fire Department unlock it for me?: Our department will respond to true emergency situations, such as an infant, pet, or an invalid locked inside a vehicle. We will utilize specialized equipment to gain access inside the vehicle and make every effort not to cause any damage. In some instances requiring immediate access, entry may have to be made by breaking a window. If there is no emergency, our dispatch center will regretfully have to refer you to a locksmith to retrieve your keys.

9. If I have had an emergency, how do I obtain a copy of the incident report?

For incident reports not related to medical emergencies, such as a house or vehicle fire or a service call, you may obtain a copy of the incident report by using the City's Public Records Request portal. Once you complete the online form, the report will be ready in approximately seven City business days.

For medical incidents, reports may be obtained at Fire Department Headquarters, 9500 Pines Boulevard, Building B, Pembroke Pines, Florida 33026, on the second floor, during regular City Business Hours. Calling ahead to 954-499-9600 will aid in the process. Due to the Health Insurance Portability and Accountability Act (HIPAA) and other patient privacy laws, medical reports can only be released to the person involved in the incident, who must appear in person and provide proper identification. If the involved person cannot appear in person, the report can only be released to a party who holds a legal power of attorney on the patient’s behalf.

10. Where can I get my blood pressure checked?: Pembroke Pines Fire Department personnel will be happy to take your blood pressure at any of our fire stations. There is no charge for this service, which is available daily, whenever personnel are at the station. Please keep in mind that there will be occasions when no one will be at the station due to emergencies and training reasons.

11. Where is the closest fire station?

The City of Pembroke Pines operates six fire stations, strategically located throughout the City. From east to west they are:

Fire Station #33 – 600 SW 72nd Avenue (East side of North Perry Airport)

Fire Station #69 – (Headquarters) 9500 Pines Boulevard (Just east of Palm Avenue)

Fire Station #89 – 13000 Pines Boulevard (Corner of SW 129th Avenue)

Fire Station #99 – 16999 Pines Boulevard (East side of Sedano’s Plaza)

Fire Station #79 – 19900 Pines Boulevard (Just west of the Alhambra development)

Fire Station #101 – 6057 SW 198th Terrace (Stirling Road, west of NW 196th Avenue)

12. Does the Fire Department teach safety classes or CPR?

CPR classes are given during the third week of each month. American Heart Association Heartsaver classes and healthcare provider classes are available. Please sign up at Fire Department Headquarters, 9500 Pines Boulevard, Building B, second Floor, Pembroke Pines, Florida 33024. There is a nominal materials charge for these classes and certifications normally are good for two years. Call 954-499-9600 for more information.

13. How can I dispose of my used syringes?: Currently, our department does not collect used syringes (sharps) at any of our fire stations. The Broward County Health Department operates a sharps exchange program, where residents can obtain free sharps containers and safely dispose of their used hypodermic needles, syringes, and lancets. Some local pharmacies also participate in this program. For more information, visit the Health Department’s website.

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Fire Prevention

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1. How to pay Fire Inspection Invoice?: Fire Inspection Invoices payments are accepted online. Click this link
Fire Inspection Payments

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Frequently Asked Questions for Hosting your Wedding

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1. What is needed to secure my date and reserve my space?: A non-refundable deposit in the amount of $1500.00 as well as the signed contract agreement secures your date and space. Once this is received and posted, an account is set up.

2. What are the minimum and maximum number of guests that can be accommodated at Pembroke Lakes Country Club?: A minimum of 50 guests is required for all served events
A minimum of 75 guests is required for all buffet events
A maximum of 180 guests can be accommodated

3. Is there a Ceremony fee?: There is a setup fee of $750.00 for the ceremony; the fee will include columns for centerpieces, chairs and the use of our ceremony room for 30 minutes prior to the reception.

4. What does + + mean?: + + represents local tax (6%) and (20%) gratuity charge.

5. Are there any restrictions on decorating the rooms?: Pembroke Lakes Country Club will not permit the affixing of decorations to the walls, floor, or ceiling of rooms with nails, staples, tape, or any other substance that does not meet with the fire department regulations and the approval of the clubhouse manager

6. Can we provide a microphone for my Officiant?: Yes. A free standing microphone is available at no charge.

7. How early can I have my vendors come to decorate and set up for my reception?: Typically two hours prior to the start of your event.

8. Do I have a choice of my linen?: Pembroke Lakes Country Club provides your choice of white or ivory floor length linen with your choice of several different napkin colors. Any other linen can be rented for a surcharge.

9. Can I use my own vendors (i.e Florist, Entertainment, and Photography)?: Yes, you are welcome to use your own vendors. We are happy to provide you with our preferred vendor list whom we recommend highly and are familiar with the Pembroke Lakes Country Club.

10. What are the sizes of the tables?: 60” Round Tables for 8 to 10 people and a 72” Table for 10 to 12 people.

11. Can we choose two (2) entree selections?: Yes. For a sit down dinner, it must be a pre-determined choice and the higher price for both choices will apply.

12. Can I extend my reception?: Yes, you have the option of extending the time of the reception with or without the bar. Without the bar, it will be $6.00++ per person based on original numbers. With the bar, it will be $8.00++ for club brand liquors, $9.00++ for call brand liquors and $10.00++ for premium brand liquors.

13. Can I taste the food?: Yes. After a deposit is received we will set up a time that is convenient with you and our staff.

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Garage Sales

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1. Can I hold a garage sale?: Yes. The City allows residents to have a three-day garage sale, once every six months. All you need is a Garage Sale Permit. However, you should contact your homeowners association to see if garage sales are permitted in your area.

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Garbage Collection

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1. What do I put in my garbage cart and how often is it collected?: Household garbage should be bagged before placing in the cart. Bags will keep your cart clean and minimize odors. Do not put hot ashes or coals, recyclable items, household hazardous waste, and medical waste in the garbage cart. Do not overfill the carts. The lids must remain closed to prevent littering, allow for automated collection, and help to control odor and varmints. Residents are not allowed to reload the cart for additional service on their collection day. You should occasionally hose out your cart.

2. What is the Holiday Schedule for Sanitation, Recycling and Bulk Trash Pick-up?: Please note the following scheduling changes to Sanitation, Recycling and Bulk Trash for the holidays. 1. There will be no change to the garbage, recycling and bulk schedule for the Thanksgiving holiday (11/22/2018). 2. Residents will not receive garbage, recycling and bulk service on Tuesday, December 25, 2018 (Christmas Day), those residents that do not receive garbage and recycling service on Christmas Day should place carts out for pick up on their next regularly scheduled pick up day. 3.Residents scheduled for bulk pick up on 12/25/18 (Zone 7) have been re-scheduled for Monday 12/31/18. 4. There will be no change to the garbage, recycling and bulk schedule for the New Years holiday (1/1/2019) Please direct all questions to: Waste Pro USA: 954.967.4200 or Pembroke Pines Public Service Department: 954.518.9000 Happy Holidays!

3. Is there a special service for disabled persons?: Please call the City of Pembroke Pines Public Services Department to request special service if you are disabled at 954-518-9000.

4. How do I dispose of trash that doesn’t fit in my cart?: Solid waste too big, bulky, or heavy to fit in the garbage cart is considered bulk trash and will be picked up separately by different equipment on your monthly bulk pickup day. Trash should be placed 3 feet away from your cart.

5. How do I dispose of bulky recyclables?: Place white goods (stoves, washers, refrigerators, and other large appliances) at the curb on your regular scheduled bulk-collection day. These items will be collected and recycled. Put appliances a minimum of 3 feet from the trash pile and 3 feet from your trash cart.

6. Where do I put my household recyclables?: Residents should use the blue recycling cart for recyclables, paper, metal, glass, and plastics.

7. When do I place my cart at curbside for pickup?: You should move the carts to the front curb the night before your collection day, no earlier than 6 p.m., but no later than 6:00 a.m., on your collection day. Promptly remove your cart from the curb after collection.

8. Where do I place the cart on collection day?: Place the cart near or at the curb and at least 3 feet away from your mail box, utility poles, trees, gas or water meters, fire hydrants, cars, sprinkler heads, or anything collection equipment could damage. If you have a ditch, place the cart on the street side of the ditch, if possible. Always place the cart at curb with wheels and handle towards your residence. When your cart is delivered, it will be placed at the best location for pickup. Do not leave the cart on the street where it may be stolen or damaged.

9. What if I don’t know my garbage or recycling collection day?: You can find out your garbage, recycling, or bulk pickup day by viewing the schedules. You may also call the City of Pembroke Pines Public Services Department at 954-518-9000 or Waste Pro USA at 954-967-4200 for recycling, garbage, or bulk pickup days.

10. What happens if a family moves?: The carts belong to the City of Pembroke Pines and must remain at your former residence.

11. How often will garbage, recycling, and bulk items be collected?: Household garbage placed in the wheeled garbage carts will be picked up twice each week on your garbage collection days. Recycling is picked up once, weekly. Bulk items are collected twice a month on your scheduled bulk collection day.

12. What about parking on collection days?: Do not park at the curb on collection day. If a car is blocking the safe collection of your garbage by the automated equipment, then the driver will not pick up at that time. You will not receive collection service. In order to be serviced, all carts should be placed at least 3 feet from vehicles, trees, etc.

In those few locations where parking is an extreme problem or where sidewalks are narrow, place carts on the driveway or next to the curb with the wheels against the curb, and park autos so as to accommodate the new system. When delivered, your wheeled cart will be placed in the correct position for collection.

13. What if my cart is stolen, damaged or destroyed?: The wheeled cart is the property of the City of Pembroke Pines and must not be painted, abused, mutilated, altered, or modified in any way. If the cart is damaged or stolen, the following policy applies: If the damage is your fault, you will be required to pay for a replacement. For example, any cart that is destroyed by hot ashes or coals shall be the responsibility of the customer, and it shall be replaced at the customer’s expense. If the collection contractor damages your cart it will be replaced at no charge. Please contact Waste Pro at (954)967-4200 to replace your green garbage cart.

14. What is the serial number stamped on my cart?: Each address has a cart “assigned” to it, indicated by the serial number stamped on your cart. This helps residents keep up with their cart, and helps the City of Pembroke Pines locate lost carts and return them to their proper home.

15. How do I dispose of household hazardous waste (HHW) such as paint and motor oil?: Do not place HHW (flammables, paint, poisons, motor oil, etc.) inside the cart. Contact the City of Pembroke Pines Public Services Department at 954-518-9000.

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General Questions

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1. What is the Holiday Schedule for Sanitation, Recycling and Bulk Trash Pick-up?: Please note the following scheduling changes to Sanitation, Recycling and Bulk Trash for the holidays. 1. There will be no change to the garbage, recycling and bulk schedule for the Thanksgiving holiday. 2. Garbage and recycling should be placed out for pick up on the resident's next regularly scheduled pick up day. 3. Residents will not receive garbage, recycling and bulk service on Friday, December 25, 2015 (Christmas Day). 4. Residents scheduled for bulk pick up on 12/25/15 (Zone 8) have been re-scheduled for Tuesday- 12/29/15. 5. There will be no change to the garbage, recycling and bulk schedule for the New Years holiday.. Please direct all questions to: Waste Pro USA: 954.967.4200 or Pembroke Pines Public Service Department: 954.518.9000 Happy Holidays!

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Housing Programs

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1. Does the City of Pembroke Pines have purchase assistance programs for 1st time homebuyers?: Programs vary from year to year. The City contracts with a private vendor, Community Redevelopment Associates of Florida (CRA), to administer housing programs. Please contact CRA to discuss program requirements and availabilty at 954-431-7866.

2. Does Pembroke Pines have home rehabilitation programs?: Community Redevelopment Associates of Florida (CRA) administers housing programs on behalf of the City of Pembroke Pines. Please contact CRA to discuss the program availability and requirements at 954-431-7866.

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Human Resources

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1. What are the hours of operation for the Human Resources Department?

Monday - Thursday
7:00 a.m. - 6:00 p.m.

CLOSED ON FRIDAYS

2. How do I apply for a job?

Complete and print an application from the employment opportunities tab or pick up an application from Human Resources: 601 City Center Way, Pembroke Pines, FL 33025.

Submit the application and all required documents to the Human Resources Department: 601 City Center Way, Pembroke Pines, FL 33025 or email to hrapplications@ppines.com.

A resume may be required for certain positions.

You will need to submit a separate application for each open position you wish to be considered.

3. Can I apply for any job?: We only accept applications/resumes for active posted positions.

4. Do I have to test for a position? Does testing cost anything?

Depending on the position, testing is required. Refer to the job posting to see the testing requirements.

There is no charge for the tests.

5. How do I schedule an appointment for testing?

Contact Human Resources to schedule an appointment: 954-392-2090.

Testing hours are Monday through Thursday from 8:00 a.m. to 3:00 p.m.

6. Who conducts the selection process for interviews?

Human Resources screens the applications based on the requirements of the position.

The supervisors and managers of the department where the job opening exists will review and select candidates for an interview.

7. What happens after the interview?: After the department selects a candidate, depending upon the position requirements, a background investigation is conducted which may include, but is not limited to, employment verification, education verification, criminal history, and any other required information pertinent to the position. Following a job offer, the candidate will be required to successfully complete a pre-employment physical and/or drug screen.

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Human Resources - Police Inquiry

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1. I am currently a certified police officer in the state of Florida. Do I need to complete all of the tests?: No, please review the attached Application Instruction sheet

2. I am currently a certified police officer in another state, not Florida, will my certification transfer? What will I have to do to become a Florida Certified police officer?: You are able to obtain what is called, “Equivalency of Training”. You must attend a 2 week course and demonstrate proficiency in high liability areas and then pass the Florida State Officer Certification Examination.

3. If I live out of the area/state, how many trips will it take me to complete the application process?: Out of area/state applicants will normally have to make three trips to South Florida to complete the process. Please keep in mind that if you are hired by the City as a Police Officer, you will be eligible for up to $5,000 in relocation expenses and you may apply your cost to come to South Florida for the application process.

4. Why would I need to make three trips to South Florida?

First Trip – contacting Broward College to take the necessary test (physical agility test, swim test, basic abilities test).

Second Trip – To meet with the Personnel Selections Unit of the Police Department to complete the next phase of the process (may include, oral interviews, B-Pad, polygraph, psychological, etc.)

Third Trip – Next phase may include, medical, and further interviews

5. How long is the police academy in Florida?: The police academy is approximately five months

6. Will I have to pay for the police academy?: No, if you are hired as a police officer the City will pay for your academy and you will also receive the full police officer salary of $49,732/year during the academy training.

7. Do I need a college degree to become a police officer for the City of Pembroke Pines?: No, you need to have completed at least 60 semester hours of college classes or have at least two years of active military service or have at least two years of law enforcement experience as a certified police officer.

8. What do I need to do next…….: Complete the Police Applicant Inquiry Form to receive an application package and instructions. Call (954) 392 – 2090 with any questions.

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Hurricane Preparedness

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1. What is a tropical disturbance, tropical depression, tropical storm?: A Tropical Disturbance originates in the tropics or subtropics, which is sustained for 24 hours or more; a Tropical Depression has a maximum sustained wind speed of up to 38 mph and has a closed circulation; a Tropical Storm has maximum sustained winds ranging from 39 mph to 73 mph and the center is more concentrated with outer rainfall organizing into bands.

2. Should I tape my windows when a hurricane threatens?: No, it offers little strength to the glass and NO protection against flying debris. It is advisable to put up hurricane shutters over doors and windows or plywood panels if you don’t have shutters.

3. What should I do during a hurricane watch vs a hurricane warning?: When a hurricane watch is issued, double check supplies, shutters and your plans. If any action needs to be taken do it now before having to hunker down. Get some cash from the ATM and gas up the car. When a hurricane warning is issued, put shutters up before winds get too high. Make sure the yard is cleaned and pool is prepped, lower the refrigerator temperature and fill up the bathtub and any empty jugs with water. If you are evacuating, make sure your property is ready and leave the area with plenty of time ahead.

4. What do some of the words and acronyms mean when talking about hurricanes?: The National Hurricane Center provides a “hurricane glossary” for the most commonly used words.

5. What is wind shear?: Wind shear is a term given to upper level winds that blow from west to east against a west moving hurricane. It tears up the hurricane’s clouds and stops tropical development.

6. What are “Cape Verde” hurricanes?: Cape Verde-type hurricanes are in the Atlantic and develop into tropical storms fairly close to the Cape Verde Islands, and then become hurricanes before reaching the Caribbean. Typically, they occur in August and September.

7. Do I need to open my windows when a hurricane approaches?: No. It is a myth that opening windows will help equalize pressure in a house when a hurricane approaches. The windows should be boarded up with plywood or shutters.

8. Why are hurricanes named?: A hurricane (tropical cyclone) is given a name when it becomes a tropical storm. It’s easier to remember the name of a storm that using latitude and longitude to track it. It also helps prevent confusion when more than one hurricane is being tracked. In 1953, the U.S. Weather Bureau began assigning women’s names to tropical storms. In 1979, men’s names were included on the list. The names are in alphabetical order, excluding the letters Q, U, X, Y and Z. Today, the list includes names of English, Spanish and French origin because these languages are most commonly used by the countries in the Atlantic Basin.

9. Does El Nino affect hurricanes?: It can. In years with an El Nino, there are typically few tropical storms and hurricanes because vertical shear increases during El Nino years. The shear prevents formation and intensification. El Nino is a warming of the Pacific Ocean which usually occurs every three to seven years and effects weather patterns around the world. La Nina is the opposite of El Nino with cooler than normal ocean waters in the Pacific. In years with La Nina, researchers have found there is an increased number of hurricanes and an increased changed that the United States and Caribbean will experience hurricanes.

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Landscaping

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1. How do I apply for a tree removal permit?: Tree removal permits are issued through the Planning and Economic Development Department. Contact the city's Landscape Planner/Arborist at 954-392-2100 for more information.

2. Who does the City recommend I hire to trim my trees?: The City recommends that all tree trimming be performed by a firm supervised by a Certified Arborist. All ask to see a companies insurance and licenses. Improper tree trimming may hurt the overall health of the tree and cause the tree to become hazardous.
Do not allow tree trimmers to: "Hurricane Prune", "Top" or "Hat Rack" your trees as these are forms of tree abuse. Other types of trimming practices to avoid are: "Lion Cut", "Lollipop Cut" or "Topiary".

3. What types of trees does the City prefer to see planted on my property?: The City prefers that native trees be planted. Native trees typically have qualities/tolerances which enable them to thrive in South Florida. Please note that certain species of trees are prohibited within the City.
Please feel free to contact the Planning and Economic Development Department and/or the City's Landscape Planner/Arborist at 954-392-2100 for more information or any questions regarding species selection prior to purchasing trees.

4. Who do I call if I have concerns regarding landscape within the City?: Landscaping for private, non-residential, single family and multi-family landscaping is now handled within the Planning and Economic Development Department. Contact the city's Landscape Planner at 954-392-2100 for more information.
Code related issues may be reported to the City Code Compliance Department (954) 431-4466.

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Office of Emergency Management

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1. How long should I expect to be self-sufficient during an emergency?: You should be self-sufficient for at least seven days, following a hurricane or any other serious emergency. This means you should have seven days' worth of supplies for each member of your household and your pet(s).

2. Will you contact FPL in a power outage?: No. The City of Pembroke Pines suggests you contact FPL to notify them of your power issues.

3. How do I get Red Cross Assistance?: Please contact the Red Cross directly.

4. What is a tropical disturbance, tropical depression, tropical storm?: A Tropical Disturbance originates in the tropics or subtropics, which is sustained for 24 hours or more; a Tropical Depression has a maximum sustained wind speed of up to 38 mph and has a closed circulation; a Tropical Storm has maximum sustained winds ranging from 39 mph to 73 mph and the center is more concentrated with outer rainfall organizing into bands.

5. Should I tape my windows when a hurricane threatens?: No, it offers little strength to the glass and NO protection against flying debris. It is advisable to put up hurricane shutters over doors and windows or plywood panels if you don’t have shutters.

6. What should I do during a hurricane watch vs a hurricane warning?: When a hurricane watch is issued, double check supplies, shutters and your plans. If any action needs to be taken do it now before having to hunker down. Get some cash from the ATM and gas up the car. When a hurricane warning is issued, put shutters up before winds get too high. Make sure the yard is cleaned and pool is prepped, lower the refrigerator temperature and fill up the bathtub and any empty jugs with water. If you are evacuating, make sure your property is ready and leave the area with plenty of time ahead.

7. What do some of the words and acronyms mean when talking about hurricanes?: The National Hurricane Center provides a “hurricane glossary” for the most commonly used words.

8. What is wind shear?: Wind shear is a term given to upper level winds that blow from west to east against a west moving hurricane. It tears up the hurricane’s clouds and stops tropical development.

9. What are “Cape Verde” hurricanes?: Cape Verde-type hurricanes are in the Atlantic and develop into tropical storms fairly close to the Cape Verde Islands, and then become hurricanes before reaching the Caribbean. Typically, they occur in August and September.

10. Do I need to open my windows when a hurricane approaches?: No. It is a myth that opening windows will help equalize pressure in a house when a hurricane approaches. The windows should be boarded up with plywood or shutters.

11. Why are hurricanes named?: A hurricane (tropical cyclone) is given a name when it becomes a tropical storm. It’s easier to remember the name of a storm that using latitude and longitude to track it. It also helps prevent confusion when more than one hurricane is being tracked. In 1953, the U.S. Weather Bureau began assigning women’s names to tropical storms. In 1979, men’s names were included on the list. The names are in alphabetical order, excluding the letters Q, U, X, Y and Z. Today, the list includes names of English, Spanish and French origin because these languages are most commonly used by the countries in the Atlantic Basin.

12. Does El Niño affect hurricanes?: It can. In years with an El Niño, there are typically few tropical storms and hurricanes because vertical shear increases during El Niño years. The shear prevents formation and intensification. El Niño is a warming of the Pacific Ocean which usually occurs every three to seven years and effects weather patterns around the world. La Nina is the opposite of El Niño with cooler than normal ocean waters in the Pacific. In years with La Nina, researchers have found there is an increased number of hurricanes and an increased changed that the United States and Caribbean will experience hurricanes.

13. Do I have to evacuate if an evacuation order is issued for my area?: Evacuation orders are issued to protect residents from hazardous situations that may affect their area during an emergency. While you cannot legally be forced to leave your home, understand that you likely will be unable to depend on emergency crews such as police and fire rescue to assist you during a life-threatening situation. Conditions outside may not allow emergency units to assist you. So it is strongly recommended that you heed an evacuation order, if given.

14. .I have a pet. What can I do to ensure they are safe during an emergency?: Make sure you have enough food and water for them and you keep them indoors with you during an emergency. If you have to evacuate and would like to inquire about placing your pet in a pet-friendly shelter, please call the Humane Society of Broward County at 954.989.3977.

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Parks & Recreation

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1. How do I reserve a pavilion?: You can reserve a pavilion by calling 954-392-2139. Please visit https://www.ppines.com/323/Park-Pavilions for more information

2. How do I register for a program, class or camp?: To sign up for programs, classes and activities please visit our NEW CIVIC REC link and create an account.

3. How do I rent a field?: Please contact Tom Joyce at 954-392-2127 for information on field rentals. You MUST have a permit to use any of the City fields for an event, camps, classes and lessons. Please visit https://www.ppines.com/320/Rentals for more information.

4. How do I become a vendor at one of your events?: Please contact Francie Novo at our Special Events office at 954-392-2116 for information on how to become a City vendor.

5. How do I purchase a commemorative brick at the Veterans Memorial?: Please visit www.ppines.com/VeteransMemorial to download order form or call Tom Joyce at 954-392-2127.

6. Do you have Youth Sports?: Yes, please visit our Athletics page for information on youth sports.

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Pines Place

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1. Do I have to make an appointment to tour the model?: All tours are self-guided and do not require an appointment. Please stop by the office Monday through Thursday between 8:00 AM through 3:00 PM.

2. How far in advanced should I contact for availability?: All applications have a period of validity of one month upon screening the applicant. The lease signing must be completed prior to the expiration of the application.

3. Do you have a waiting list?: All of our apartments are first come, first served. We do not hold or reserve apartments.

4. What do I need to submit an application?: We require the completed application, a color photocopy of the Drivers License, the last three paystubs -if the employer does not provide pay stubs, the most current tax return may be used- and a Money Order to cover the application fee.

5. Can I submit an application online?: At this moment we do not offer the option to do so. We are quickly working to provide this option soon.

6. What is included with the rent?: The monthly rental amount covers Water, Sewer, Basic Cable, and Pest Control.

7. Is this complex for seniors?: We welcome all ages to our community. Please reach out to our sister location Pines Point, for Senior Housing.

8. Do you allow co-signers or guarantors?: We do not accept co-signers or guarantors.

9. Who needs to complete an application?: Anyone over the age of 18 living in the apartment must complete an application.

10. What if I meet the requirements, but my co-applicant does not?: We require that all applicants unless legally married, qualify independently in order to live in the apartment.

11. What lease term options do you offer?: All of our leases are for 12 months.

12. Do you allow subletting?: We do not allow subletting of apartments. This includes, without limitation, short-term subletting or overnight stays arranged on third-party sites such as Airbnb.com, VRBO.com or any other similar sites

13. Do you run background and credit checks on potential residents?: We screen all applicants for criminal backgrounds, rental history and credit checks. We will not rent to applicants with felonious convictions.

14. Am I able to break my lease?: We require a 30-day notice to vacate the apartment. The fee to terminate a lease is equivalent to one month's rent. Please contact the office for any specific details on the termination policy.

15. Can I transfer to a new apartment?: The Transfer fee is $500.00. Please contact the Leasing Office to discuss transfers in detail.

16. Do you allow pets?: Pines Place is a no-pet community. We do, however, welcome all Emotional Support Animals and Service Animals with the proper documentation.

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Planning & Zoning

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1. I received a notification letter in the mail regarding an item on an upcoming Board of Adjustment or Planning and Zoning Board meeting. What do I do?: The letter was likely sent to you as it was determined that you may be an affected party to the application. You are not required to respond unless you are interested in speaking in favor of, or against the item. Both the Board of Adjustment and Planning and Zoning Board are public meetings and therefore any member of the public may attend these meetings during meeting hours.

2. What items require Planning and Zoning Board review?: New development applications, variances and improvements to non-residential or multi-family residential properties typically require Planning and Zoning Board approval. Contact the Planning and Economic Development Department at 954-392-2100 to discuss the Development Review process.

3. What items require Board of Adjustment review?: Single Family variances, zoning interpretations and zoning appeals are heard at the Board Of Adjustment. Contact the Zoning Administrator at 954-321-2110 for more information.

4. Do I need a building permit to paint a commercial or multi-family building?: A building permit is not required, however, you must contact the City’s Planning and Economic Development Division at 954-392-2100 to discuss proposed colors as public hearings may be required for color changes.

5. Do I need a permit to paint my home (single family / duplex)?: A building permit is not required, however, if you live in an area controlled by a Homeowners Association (HOA), you should contact the association or your property manager for any restrictions they may have.

6. Do I need a building permit to install a temporary banner on my storefront?: Yes, a building permit is required to install a temporary banner. Temporary Banners are limited to 32 square feet and if located in a shopping center, must comply with the shopping center design criteria. Businesses may apply for banners for the following circumstances: 1. Coming Soon, 2. Grand Opening, 3. Special Events and 4. Temporary business identification.
For additional information contact our Zoning Division at 954-392-2110.

7. How do I find out the zoning of a property?: Contact the Zoning Division at 954-392-2110 to receive this information or you can review the Zoning map as well as other maps online on the Planning and Zoning Department page.

8. How can I obtain a copy of the City of Pembroke Pines Zoning and/or Future Land Use Map?: Both maps can be viewed on the Planning and Economic Development Department web page. Nonetheless, it is important to confirm property zoning and land use with the Planning or Zoning Administrator as map information changes from time to time.

9. Do I need a permit to hold special event?: Special event permits are issued through the building division. Special events are temporary in nature and are subject to restrictions. A copy of special event submittal requirements are available by contacting the building division at 954-435-6502.

10. Do I need a permit for fence, shed and walkways?: Yes, the building permit applications are available on the City of Pembroke Pines Website and/or in the Building Division located in the first floor at City Hall.

11. Do I need a permit for portable storage unit?: For single-family residential properties only, a permit is required for the placement of a portable storage unit at a site for any time period between 14 and 21 days.

12. Can I park my commercial vehicle at my residence?: Commercial vehicles must be parked entirely inside a garage or in a carport, where no part of the vehicle extends outside the roofline of the carport.

13. Can I construct an addition on my home?: You must apply for building permits in order to construct an addition to your house. Existing house and addition(s), generally, cannot exceed 40% of the plot size, must meet required yard setbacks, height(s) and Finished Floor Elevation(s) for the specific Zoning District.

14. Can I park my boat, RV and recreational vehicle at my residence?: City Code mandates that no more than one recreational vehicle can be parked or stored upon residentially zoned property within not less than seven feet from the front property line.
Please note that certain Homeowners Associations have rules which are more restrictive than City Code. Please consult your HOA (if applicable) for more information.

15. What Flood Zone do I live in?: Flood Zone information is handled by the Engineering Division. Engineering can be contacted at 954-518-9040.

16. Do I need a pre-application meeting prior to submitting a development application to the Planning and Economic Development Division?: Pre-application meetings are required unless the project planner waives such requirement. Pre-application meetings are scheduled by appointment only by calling the Planning and Economic Development Department at 954-392-2100.

17. Who do I contact for information regarding the City's Home Repair Program?: Contact the City's housing consultant, Community Redevelopment Associates of Florida (CRA), for more information about current programs and applications (954) 431-7866. Certain income and eligibility requirements apply to these programs. CRA of Florida is the contract City Administrator for Housing programs at the City.
The City does not operate a Community Development Agency as described in Florida statutes.

18. I see a City posted notice sign on a property. What do I do?: Interested parties may contact the Office of the City Clerk at 954-450-1050 to find out more information about the meeting? Be sure to provide the clerk's office with the details on the sign as well as the location of the sign. Please report any signs to the City Clerk which may be damaged or not readible so that staff make any necessary repairs.

19. What is a Uniform Sign Plan?: A Uniform Sign Plan is a regulatory document for signs within a shopping center created by the owner and/or management company of that center. New tenant signage must comply with the Uniform Sign Plan requirements within each center. Tenants will not receive sign permits if their center does not have an updated Uniform Sign Plan.

20. Why is the importance of a property's zoning classification?: A property's zoning classification typically determines the permissable uses on a property as well as rules regarding the physical development of the property.

21. What happens to my development application once I submit to the Planning and Economic Development Division?: The application is assigned to a project manager within the Planning and Economic Development Department who routes the application to departments which may have an interest in the application. The project manager will receive comments from each discipline in the time allowed by the review process. Depending on staff comments, an applicant may be required to resubmit new plans or be scheduled for a public meeting.

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Police Department

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1. How do I report a crime?: Dial 911 for emergencies. For non-emergencies, call 954-764-HELP (4357).

2. How do I file a report about something that is not criminal in nature?: Civil cases are filed in county court, 954-831-6565. However, you may also make a non-criminal report with the Pembroke Pines Police Department for documentation purposes only.

3. What will happen to my case after I make a report?: In most misdemeanor cases where the victim wants to prosecute, the victim follows up with the State Attorney’s Office to file charges. They are located at:
201 SE 6th St.
Fort Lauderdale, FL 33301

In felony cases, the Probable Cause Affidavit, reports and statements are forwarded by the Pembroke Pines Police Department’s Case Filing Unit to the State Attorney’s Office. The State Attorney’s Office determines which cases they will prosecute.

4. How can I get a copy of a police report?: Florida State Statute 119 governs the Public Records Law. Reports can take up to ten (10) business days for availability. Copies of police reports can be obtained at the Pembroke Pines Police Department, Records Unit, located at:
9500 Pines Blvd.
2nd Floor
Pembroke Pines, FL 33024

They are open Monday through Thursday from 7 a.m. to 6 p.m., excluding holidays and weekends.

The cost of a police report is $0.15 per page, or $0.20 for a double-sided copy. Certified copies of reports are $1 per page. If extensive research is needed to complete a request, additional fees will apply.

Only those individuals involved in a crash or their agent can obtain a copy of the crash report within 60 days of the crash date. An affidavit will be required to obtain such report.

5. What do I do if a report is incorrect?: If your report contains inaccurate information, the officer that handled the original incident can make changes to the report. If the officer is not available, a supplemental report can be completed by any officer.

6. How do I contact the officer that handled my report?: Officers work various hours. Please leave them a message for them at 954-431-2200.

7. Will a detective follow up on my case?: A detective will be assigned to almost all felony cases and domestic violence misdemeanors.

8. Where do I obtain a final disposition of a case?: Contact the Broward County Clerk of the Court at 954-831-7154.

9. How long do I have to wait before reporting a person missing?: There is no specified time frame that one has to wait to file a missing person report.

10. How can I get a traffic concern addressed?: Contact the Traffic Unit at 954-431-2778, or the Pembroke Pines Police Department at 954-431-2200.

11. How can I get something done about a continuous barking dog?: Call the non-emergency police line at 954-431-2200 for an officer to respond. If the issue continues, the City's Code Enforcement Department should be notified at 954-431-4466 to further investigate.

12. How can I obtain neighborhood crime statistics?: To view information on crime statistics, visit RaidsOnline.com or CrimeReports.com.

13. Where can I check to see if there is a Sexual Predator in my neighborhood?: Visit the Florida Department of Law Enforcement

14. How can I find out if someone was arrested?: To conduct an arrest search in Broward County, visit the Sheriff.org website.

15. How do I evict a tenant?: An eviction is a civil matter handled at county court. For more information visit the Broward County website.

16. Where can I get a restraining order?: Restraining Orders can be obtained at the Broward County Court House located at:
201 SE 6th St.
Fort Lauderdale, FL 33301
For more information visit the Broward County website.

17. What happens to unclaimed property?: Found items are considered abandoned after 90 days and are subject to destruction, donation to charity, or auction. Items to be auctioned are submitted to a police auction website, which handles all aspects of the auctions, including the terms, rules, bidding arrangements, and shipping policies.

Evidential items related to crimes other than capital felonies will be disposed of after the final disposition of the courts; as outlined within the Florida State Statutes relating to evidence retention.

18. How do I get my property back that is being held by the Pembroke Pines Police Department?: Please call the Evidence Unit at 954-436-3237 to confirm that we have your property and that it is available for release. Appointments are recommended and in some cases required. You will need your case number and photo identification. In some cases other documentation is required.

19. What are the Evidence Unit's operating hours?: The Evidence Unit is open to the Public for retrieval of property from 8:30 am - 4:30 pm, Monday - Friday. We're located at main police headquarters at 9500 Pines Blvd, Pembroke Pines, Florida 33024.

20. Can someone other than myself pick up my property?: Yes, however that person must have signed, written authorization from you (naming that person as the recipient) to pick up your property. Your signature MUST be notarized. The recipient must also show a valid photo ID to retrieve your property.

21. I've been notified that you have property of mine and I no longer want it. What should I do?: Just send us a letter stating that you no longer want the property and we will dispose of the items for you. If the item is sold at auction, however, you are not entitled to any of the proceeds. Letters can be addressed to the Evidence Unit, and mailed to 9500 Pines Blvd., Pembroke Pines, Florida 33024.

22. Can I claim something that I found and turned in to the police?: Yes, providing that certain conditions are met. Check our Claiming Your Property page for information on these conditions.

23. How can I claim my firearm you are storing?: The return of firearms requires special documentation. Check the Evidence Unit page for details. Evidence Unit

24. Where do I dispute or pay for a parking ticket?: Parking tickets can be disputed through the Broward County Clerk's Office. You may also pay a parking ticket online via the County Clerk's website by clicking on the 'Quick Pay' option on the Home screen; www.browardclerk.org

25. Where do I pay a ticket issued to me?: Tickets are payable at the Broward County Court House. For more information or to pay online, visit the Clerk of the Courts website.

26. Do you offer Vehicle Identification Number (VIN) verification checks?: Vehicle Identification Number verifications checks are available using a public notary or police officer at the main station.

27. Do you offer child car seat installations?: Child cart seat installations are available by appointment. Please call the Community Affairs Unit at 954-436-3274 to schedule.

28. Do you provide fingerprint services?: Fingerprints are available at 9500 Pines Boulevard on Tuesdays, from 8:15 a.m. to 11:15 a.m. Requesters should bring their own fingerprint cards, and appointments are preferred (954-431-2200). The cost for fingerprinting services is $10 per card for City of Pembroke Pines residents, and $15 per card for non-residents.

29. Where can I get a background check?

A local background check for incidents which occurred in the City of Pembroke Pines is available at Police Departments Records Section located at:
9500 Pines Blvd.
Pembroke Pines, FL 33024

They are open Monday through Thursday from 7 a.m. to 6 p.m., excluding holidays and weekends.

Additional Checks

County-wide background checks are available at 2600 Broward Boulevard, Fort Lauderdale, Florida 33312. Their contact number is 954-831-8700.
A Level II background check is available through the Federal Bureau of Investigations. Their contact number is 304-625-3878.
Full background checks for the State of Florida are available through the state. Their contact information is 850-410-8109.

30. How do I get a permit for a block party?: Please fill out the Block Party Application and deliver it to the Pembroke Pines Police Department at:
9500 Pines Blvd.
Pembroke Pines, FL 33024

31. How do I contact the the Internal Affairs Unit?: The Internal Affairs Unit can be reached by telephone at 954-436-3280.

32. How do I commend an employee of the Pembroke Pines Police Department?: The Pembroke Pines Police Department appreciates your comments when a department member provides exemplary service. If you wish to commend the actions of any Pembroke Pines Police Department employee, you can:
Contact the employee’s immediate supervisor at 954-431-2200
Write a letter to the Chief of Police at:
Pembroke Pines Police Department
9500 Pines Blvd.
Pembroke Pines, FL 33024
Commendations received by the Police Department for any employee will result in advising the employee of your gratitude, and permanently recording the employee’s actions and your appreciation in the employee’s personnel file. After an internal review, additional departmental awards will also be considered.

33. How do I make a complaint against an employee of the Police Department?: Complaints will be accepted in person, by telephone, or by letter. It is preferred that the complaint be made in person by the individual who is directly involved in the allegation against the Pembroke Pines Police Department employee.

Any Supervisor of the department may accept a complaint.

34. How do I become a police officer?: View the police officer requirements and process.

35. How do I become an intern of the police department?: Contact the Training Unit at 954-517-7272.

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Police Department Traffic Unit

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1. How do I get a copy of an accident report?: You can download it from BuyCrash.com or go to the Pembroke Pines Records Unit located at:
9500 Pines Boulevard,
Pembroke Pines, FL 33024
Ph: 954-431-2709

2. I was involved in a hit and run accident, how can I find out the status of the investigation?: Contact the traffic supervisor at 954-443-4895.

3. Who do I contact if I want to have speed enforced in my community?: Contact the traffic supervisor at 954-443-4895.

4. Where does my homeowners association get the forms needed to have a traffic enforcement agreement so that police can enforce traffic laws in my development?: Contact Pembroke Pines City Hall:
601 City Center Way
Pembroke Pines, FL 33026
Ph: 954-431-4500

5. Where is the South Satellite Court House?: 3501 Hollywood Blvd
Hollywood, FL 33021
View a map of the location.

6. How do I report a delayed traffic crash?: Drivers can obtain a Driver Report of Traffic Crash/Driver Exchange of Information form at either the East PD (9500 Pines Boulevard) or the West PD (18400 Johnson Street). Copies may also be downloaded via the Florida DHSMV website, located here.
Reports should be mailed to:
Florida Department of Highway Safety & Motor Vehicles
Crash Records
2900 Apalachee Pkwy, MS 28
Tallahassee, Florida 32399

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Procurement Division

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1. Are vendors who have submitted sealed bids / proposals required to be present at the bid / proposal opening?: Bid / proposal openings are open to the public, but bidders are not required to be present.

2. Will the information contained in the sealed bids / proposals be announced during the bid / proposal opening?: Proposals submitted for construction projects will be read aloud during the public bid / proposal opening, however non-construction projects will not be read aloud during the meetings.

3. When will responses to formal solicitations be available for public access?: On June 2, 2011, Governor Scott signed HB 7223 into law. This new legislation amends Florida’s public records and sunshine laws by expanding “exemptions” applicable to bids, proposals and replies to sealed competitive solicitations, and closed evaluation meetings from the public in certain instances.

Section 119.071, Florida Statutes was amended to provide that sealed bids, proposals, or replies received by a Florida public agency shall remain exempt from disclosure until an intended decision is announced or until 30 days from the opening, whichever is earlier. This means that bidders will not be able to procure a copy of their competitor’s bids until an intended decision is reached or 30 days has elapsed since the time of the bid opening. The prior version of the law provided for a 10 day exemption.

4. Are Evaluation Committee meetings for formal solicitations open to the public?: On June 2, 2011, Governor Scott signed HB 7223 into law. This new legislation amends Florida’s public records and sunshine laws by expanding “exemptions” applicable to bids, proposals, and replies to sealed competitive solicitations, and closes evaluation meetings from the public in certain instances.

Section 286.0113, Florida Statutes was amended to provide that meetings of persons appointed to evaluate bids or proposals and negotiate contracts shall be closed in certain circumstances. Specifically, portions of such meetings may now be closed to the public during oral presentations made by a vendor, or where a vendor answers questions. In other words, neither bidders nor the public will be permitted to sit in on meetings wherein their competitors are making presentations or discussing their bid or proposal with the committee members.

The portions of these meetings must still be recorded and are subject to disclosure at the time of an intended award decision or within 30 days of the bid or proposal opening, whichever is earlier. Portions of the meetings that do not involve presentations, questions and answers, or negotiation strategy or negotiation sessions are still open to the public and competing bidders, but the new law makes it more difficult to observe the entire decision making process until after the records become available for inspection and copying.

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Public Services

Show All Answers

1. How Do I Report Problems with Traffic Signals, Street Lights or School Zone Lights.

Report Lights that are not functioning properly as follows:

Traffic Signals - SIGNALOUT@broward.org

Street Lights - STREETLIGHTOUT@broward.org

School Zones - SCHOOLFLASHEROUT@broward.org

Road signs on FDOT owned roads: d4.bopsinquiry@dot.state.fl.us

Road signs on county and city owned roads: traffic@broward.org

For additional information....Visit: http://www.broward.org/traffic/pages/default.aspx

2. Who do I call about a dead animal on a Public Road ?

Public Services will remove during regular work days, Mon day-Thursday from 7:00 a.m. to 6:00 p.m.

Any animal causing a traffic hazard should be reported to 954-518-9060

3. Who do I call for a tree or tree limb down on a Public Road or Sidewalk ?: Contact Public Services 7:00am to 6:00pm Mon. thru Thurs. 954-518-9060

4. Who do I call for Mosquito Control?

This service is provided by Broward County.

Plese visit: http://www.broward.org/mosquito/pages/default.aspx

5. Who do I call for Street Light Out?: Residents can report directly by visiting FPL web. Not sign in is required. Just go to outages and make a report.

6. Who do I call to report a pot hole?

Contact: Public Services Department

Mon. thru Thurs. 7:00am to 6:00pm 954-518-9060 or send email to: sbuckland@ppines.com.

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Risk Management

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1. How do I file a claim with the City of Pembroke Pines?: Complete the Incident Claim Form and email it to riskmanagement@ppines.com or deliver/mail it to City of Pembroke Pines - Risk Management Department: 601 City Center Way, Pembroke Pines, FL 33025.

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Technology Services

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1. Which city facilities offer public access to WiFi?: Many City of Pembroke Pines facilities offer connection to WiFi. Any individual connected to the Guest Wireless Network in order to use it directly or to connect to any other network, must comply with the City of Pembroke Pines policy, the stated purposes and Acceptable Use policies of any other network or host used and all applicable laws, rules and regulations. Inappropriate use of the Guest Wireless Network is not permitted. This policy does not enumerate all possible inappropriate uses but rather presents some guidelines that the City of Pembroke PInes may at any time use to make a determination that a particular use inappropriate.

2. Are there any IT projects available for bidding?: The Procurement Department can answer all of your bid inquiries.
Possible Open Bids

3. How can I become a vendor?: Our Procurement Department can assist you through the process.
Become a vendor with the City of Pembroke Pines

4. Where do I find current job openings?: Human Resources posts and processes all available job openings.
All available job postings.

5. How can I report an error on the website?: ..

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Utilities - General Questions

Show All Answers

1. How do I open a Utility Account?: For a residential or commercial Utility account, you will need to provide a government issued picture ID with signature and proof of ownership. Please check the city web-site page Opening a New Utility Account (Click Here)

2. How often will I be billed?: The City bills for Water, Sewer, and Sanitation services once a month. You will automatically receive a bill via USPS. However, if you wish to receive emailed bills, you may do so by setting up an on-line account in our Citizen Self Service (CSS) portal.

3. How do I close my Utility Account?: A Utility account can be closed only if the property has sold. You will need to provide proof of either, copy of your ID, forwarding address and phone #, in writing. Request to close account can be done through our online portal Citizen Self Service (CSS), via email utilitycustomerservice@ppines.com, or in person at the Utilities Department. As a reminder, all balances are to be settled prior to closing your account either by the tenant, the owner or at the closing. All security deposits on the account will be applied only to the final balance. Any remaining balance or credit will be mailed to the forwarding address provided. Please make contact with the Utilities Customer Service Department at 954-518-9000 for your balance and security deposit information.

4. Where can I pay my bill?

The City has many ways for you to pay your bill: stop by the Utilities Department or City Hall in person between the hours of 7:00 am – 5:45 pm Monday Through Thursday; make a payment on-line by Clicking Here; or drop your payment with invoice attached in any of our 3 night drop boxes:

(No cash payments as the City is not responsible for any cash left in the drop box.)

Utilities Customer Service Office- 8300 S Palm Dr.
City Center- 601 City Center Way (east side of bldg. between City Center bldg. and Commission Chambers bldg.)
West Pembroke Pines Police Dept- 18400 Johnson St.

5. Why is my bill so high?: Only two things can increase the amount you are being billed on your monthly bill: increased rates or increased water consumption. Rates for water and sewer services are adjusted using the Consumer Price Index and go into effect on October 1^st of each year. Please click here for water utility rates. Increased consumption could be due to many factors. The most common ones are: House guests, Running Toilet, Dripping Faucets, and Pressure Cleaning.

6. Can the City come and check my property for leaks?: No, the City only maintains and monitors water and sewer lines on the City’s property for this type of activity. All water and sewer lines from the meter to and within the dwelling are the responsibility of the property owner. However, to assist, the City has provided some very helpful do-it-yourself tips that you can do before calling out a professional. Please check the web-site for Detecting Leaks.

7. How does the City bill for water and sewer?: The Utilities Department bills for water and sewer services based on the reading on your water meter. Each month, your water meter is read either manually or via mobile drive-by devices. Sewer charges are based on your water consumption.

8. My consumption and bill don’t look right for my usual consumption. Can I have my reading verified?: Yes, but there may be a cost associated with your request. First, you should contact customer service to review your account and offer you some do-it-yourself tips on how to detect leaks or click here for leak detection information. If you determine that you want the reading verified, you will be charged. However, if it is determined that your meter was read incorrectly, those charges will be removed and your account will be reviewed for an adjustment.

9. So, I had a leak…can I request for a credit?: Possibly yes, but it depends on the type of leak and the nature of the repair. You will need to provide back-up documentation including repair bill detailing the work done or provide copy of dated receipts for items used to repair such as chemicals, rented equipment, etc. that correspond to the time the increased consumption appeared on your bill. Please check the web-site for Sewer Credit or Click Here.

10. Why did the rates go up?: The Utilities Department must maintain all water and sewer lines that feed all households and businesses in the City. There are administrative costs associated and shall be borne equally by all customers. The City of Pembroke Pines still ranks amongst the lowest rates in Broward County.

11. What are the rates for water and sewer?: Minimum monthly charges for water, which includes from 0-3,000 gallons is $19.19 and minimum monthly charges for sewer, which includes up to 3,000 gallons is $24.56 Additional rates are posted on the web-site under Water-Utility Rates or click here.

12. I filled my pool, can I request for a credit?: Yes, certainly! But some restrictions apply. The City does not issue credits for a partially drained/filled pool or for “topping off” a pool. You will also need to provide back-up documentation including repair bill from pool company detailing the work done or provide copy of dated receipts for items used to repair such as chemicals, rented equipment, etc. that correspond to the time the increased consumption appeared on your bill. Please check the web-site for Pool Credit or Click Here.

13. How to apply for toilet rebate?

The City of Pembroke Pines is proud to be part of the Broward Water Partnership. As the second most populous city in Broward County, this is an excellent opportunity for our residents to take part in saving water. Water resource protection is good today and for future generations. Pembroke Pines is proud to be recognized as #1 in Florida’s to Raise Your Kids. We’re offering rebates and free water-conserving devices to qualifying customers. Replace your old, water wasting toilet with WaterSense® certified High-Efficiency Toilets (HET). Rebates are provided for up $100 each. Apply before you buy. We’re also offering free WaterSense® labeled faucet aerators and showerheads to residential customers. Bring us your old showerhead to receive a new one; you do not need to bring us your old aerators. Please note that you must provide proof that you are a City of Pembroke Pines water customer by bringing a copy of your water bill and photo identification that includes your name and address. You can pick up your water-conserving devices Monday through Thursday (closed Fridays) from 7:00 a.m. to 5:45 p.m.

City of Pembroke Pines Public Services
8300 S. Palm Drive
Pembroke Pines, FL 33025

To Apply go here.

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Utilities - Meter Replacement

Show All Answers

1. How do I know if my water meter is going to be replaced?

You will receive prior notification via a white Door Hanger on your front door typically within 2 weeks of the replacement.

Water Meter Replacement (hanger)

2. I received a door hanger on my front door, what is this about?

If the door hanger is white, it should provide information stating that your water meter will be replaced as a part of this water meter replacement project.

Water Meter Replacement (hanger)

3. Why is the City initiating a “Water Meter Replacement Program”?: The city has a program to change water meters that are in excess of 20 years old and to upgrade the technology being used. Your new water meter will be equipped for mobile drive-by reading, eliminating manual entry of your monthly meter reading. Your new water meter will also contain components to capture consumption usage on an hourly/daily basis and in graph format. This information, when requested, can help you better understand your monthly water usage habits or to determine if you have a leak.

4. Do I have to have my water meter replaced if my meter is on the list?: Yes, this program is mandatory for all homes with aged meters included in this project.

5. What should I do if/when I receive the 1st Door Hanger Notification?: Read it! There will be important information of what you should expect, how to arrange for an appointment if needed, etc. Please note: There must be easy access to your existing water meter so please clear away any obstructions: planters, landscape, debris, vehicles, etc. in the immediate area of the water meter to avoid any delays.

6. Will I be without water during this time?: Yes, your water will be turned-off during this time to do the necessary work to replace the water meter. On average, the work typically takes approximately 15 - 30 minutes to complete but this time period may fluctuate a bit. The contractor will work diligently to keep the interruption to a minimum.

7. Can I make an appointment ahead of time to best suit my schedule?: Yes, you can schedule to have your water meter changed out. You must contact the contractor as soon as you can once you receive your 1st Door Hanger Notification. Contact RTS/Envocore Monday through Friday between the hours of 7am – 8 pm to arrange an appointment at (888)632-9628.

8. Why did I receive a 2nd Door Hanger Notification?: This indicates that your new water meter has been installed. Read it! There will be important information of what you now need to do before you use your water that day

9. Why is my water discolored? Why do I have air in my lines? Why do I see small particles of sediment in my water?: You may or may not experience any combination of these situations after the water meter is changed. This is why it is very important for you to follow the directions on the 2nd Door Hanger Notification. Although the contractor will have flushed the water line at the hose spigot, you MUST flush your lines within your dwelling by turning on your COLD water in your bathtubs/shower stalls/COLD water faucets and let it run about 3-5 minutes.

10. Will I need to boil my water once the work is completed?: No, you do not need to boil your water.

11. Do I have to pay for this new meter?: There is no cost to the homeowner for the equipment or installation.

12. Was there something wrong with my old water meter?: No, but it has reached the end of its useful life and lacks the technology needed to best serve the homeowner. The new water meter will have technology components, which allow for mobile/drive-by meter reading, eliminating manual entry. The new meter will gather consumption activity on an hourly/daily basis allowing a customer to analyze their usage for possible leaks.

13. How will I be able to identify the authorized contractor doing work on/at my property?: The Contractor’s technicians will always be in company uniform, carrying company photo identification, traveling in a company vehicle.

14. Who do I call if I have any questions or concerns after my water meter is replaced?: Please contact Utilities Customer Service at (954)-518-9000

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Water Quality

Show All Answers

1. Does the drinking water meet EPA standards?: Yes, our water meets and exceeds all of EPA established standards. During 2005, numerous analyses were performed by the Water Plant laboratory, the City’s certified lab, and certified independent labs for various constituents and contaminants that may be in the drinking water.

2. Is bottled water safer than tap water?: The safety of bottled water and tap water depends on the source. Water quality monitoring and source protection, as well as treatment and testing, ultimately determine the quality of the finished product. In the United States, tap water is monitored and tested rigorously.

3. Does a home water treatment device make tap water safer and more healthful?: Filters may change the taste, smell, or appearance of tap water, but will not necessarily make the water safer to drink. All home treatment devices require regular maintenance or water quality problems may result.

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West Pines Preschool

Show All Answers

1. What is the difference between West Pines Preschool and West Campus?: West Pines Preschool is unique in that we offer so many different programs. We offer Full-Time and Part-Time care. In addition parents have a choice of choosing either 5,3, or 2 day program. We also provide Full-Time, Part-Time, and Free Voluntary Pre-Kindergarten (VPK).

2. What are your program hours?: Full-Time is from 7:00am-6:00pm and Part-Time is 8:00am-1:00pm

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