Employee Commendations / Complaints

Commending Superior Performance

If you wish to commend the actions, professionalism, or outstanding service of any Pembroke Pines Police Department officer or employee you may:

  • CALL US - You can contact 954-431-2200 and ask to speak to the employee’s supervisor
  • WRITE US - A letter or email can be sent to the Chief of Police explaining your praise;
  • DIRECT MESSAGE US - You can contact our department on one of our many social media platforms, including:

Any messages regarding the superior performance of a Pembroke Pines Police Department employee will be relayed to the employee, and placed in their personnel file.

Your compliments regarding our employees are greatly appreciated! 

Additional information can be found in our Employee Commendation & Complaint Brochure by clicking here.

Complaints

The Internal Affairs Unit is responsible for investigating complaints and allegations of improper conduct made against employees of the Pembroke Pines Police Department.

  • It is understood that a law enforcement agency cannot be successful in the administration of justice without the support of the community it serves.
  • To establish mutual trust, both citizens and Police Department employees must be assured that a fair and impartial system exists to thoroughly investigate and properly resolve complaints of misconduct.
  • A complainant may be required to give a sworn statement and requested to take a polygraph examination. Florida law requires that the complainant’s name be provided to the police officer under investigation.
  • Should a citizen be unable or unwilling to come to the Internal Affairs Office, an investigator may arrange to meet the complainant at another location. A complaint may also be initiated by a letter.

Please contact the Internal Affairs Office for further information, at 954-436-3280 .

A copy of our Complaint Initiation Form can be obtained at our East PD Headquarters or West PD Substation, or downloaded here.

Your Rights as a Complainant

Any citizen who believes a Police Department employee is guilty of misconduct has the right to make a complaint to any on-duty supervisor or directly to Internal Affairs.

Once the complaint has been investigated, the citizen has the right to know the results. If the citizen is not satisfied with the disposition of the investigation, an appeal can be taken to:

  • The Chief of Police or his designee
  • The Broward County State Attorney’s Office
  • The Florida Department of Law Enforcement
  • The Federal Bureau of Investigations

The Pembroke Pines Police Department believes that a fair and impartial complaint review process is necessary to ensure that the community received the highest degree of professional law enforcement service. If it becomes necessary to make a complaint, you can be assured of a fair and thorough investigation.

False Complaints

False complaints are sometimes made against Police Department employees. Citizens should be aware that making a false statement or written declaration under oath may be a violation of Florida State Statute. Additionally, officers also have the right to bring a civil suit against any individual who files a false or malicious complaint.

Biased Policing

Biased Policing is the use of race, color, ethnicity, national origin, age, gender, gender identity, religion, sexual orientation, socioeconomic status, political status or any other characteristic or status as the sole consideration for any law enforcement action except when a suspect with a specific characteristic is known.

It is the policy of the Department to prevent and prohibit the practice of bias based profiling and any other discriminatory practice by all members of the Pembroke Pines Police Department. Biased Policing is the selection of individuals based solely on a common trait of a group. This includes race, color, ethnic background, national origin, gender, gender identity, disability, sexual orientation, religion, socioeconomic status, political status, age, or cultural group.

Members of the Department are strictly prohibited from engaging in racial profiling, discriminatory practices and biased policing of individuals.

If you wish to report a case of Biased Policing please contact the Pembroke Pines Police Department by:

  • Coming in person to the police station located at 9500 Pines Boulevard.
  • Calling the Pembroke Pines Police Department's non-emergency number 954-431-2200 and requesting to speak with a supervisor.
  • Calling the Pembroke Pines Police Department's Internal Affairs Office 954-436-3280.
  • Mailing comments directly to the Chief of Police at 9500 Pines Boulevard, Pembroke Pines, FL 33024.

Civil Rights Statement

In accordance with federal law and U.S. Department of Justice policy, this organization is prohibited from discriminating on the basis of race, color, national origin, religion, sex, age, or disability. To file a complaint of discrimination, call the Department of Legal Affairs, Federal Discrimination Complaint Coordinator, PL-01 The Capital, Tallahassee, Florida, 32399, or call 850-414-3300, or write Office for Civil Rights, Office of Justice Programs, U.S. Department of Justice, 810 7th Street, NW, Washington, DC 20531 or call 202-307-0690 (Voice) or 202-307-2027 (TDD/TYY). Individuals who are hearing impaired or have speech disabilities may also contact OCR through the Federal Relay Service at 800-877-8339 (TTY), 877-877-8982 (Speech), or 800-845-6136 (Spanish).